Customer Satisfaction Guarantee

Partner.Co offers a 30-day, 100% money-back guarantee to all its Brand Partners and customers, subject to the terms set out in this Return Policy. If, for any reason, a Brand Partner or customer is not satisfied with a purchase (first time order only), the customer may receive a full refund, less original shipping.

Product must be returned to Partner.Co in its original packaging for a refund to be issued.

The Brand Partner or customer (as appropriate) is responsible for return shipping charges.

Missing or Damaged Items

A Brand Partner or customer must accept delivery of shipments, even if items are missing or damaged. Any such issues must be reported to India Partner Support within 30 days of delivery by filing a claim with India Partner Support, including a detailed report of the issue. Before submitting the claim, the Brand Partner or customer should first contact the carrier's local office to request an inspection of the damaged package. Once the inspection is completed, Partner Support will process the claim and, upon verification, arrange for a replacement or refund, as applicable and in accordance with this Returns Policy.

Order Returns

If a Brand Partner or customer would like to return a product and does not want a replacement of the same product, Partner.co can refund their account subject to the terms of this Returns Policy. Partner.co will refund the full purchase price less shipping and handling. All returns should be requested within 30 days of the order delivery date. We do not accept returns for discontinued products that have stocked out as compensations have been paid on these products and we no longer sell them.

The volume from returned orders will be negatively adjusted; the negative volume will flow up the tree the week following a return. Brand Partner returns where volume from that order was auto-balanced, will be negatively auto-balanced within 5-7 days following receipt by Partner.co of the return. Any positive volume generated during that return week will be auto-balanced after the negative volume is auto-balanced. Shipping charges, handling fees, and customs fees are non-refundable.

The conditions of the refund are:

a. Products received within 30 days of the order delivery date will receive 100% credit or exchange, less original shipping.

b. Product must be returned to Partner.Co in its original packaging for refund to be issued.

c. Promotional items are not eligible for refund or exchange and certain specialty items may have more restricted conditions for returns. Contact Partner Support for details.

d. All sales of digital media are final.

EXCEPTIONS TO RETURN:

i) Any product that exhibits physical damage to the packaging or the product itself after receipt from the delivery personnel.

ii) Any product returned without all original packaging, including the retail box that was included at the time of delivery.

iii) Any product lacking a valid, readable, untampered serial number, including but not limited to items with missing, damaged, altered, or unreadable serial numbers/Batch numbers.

iv) Partner.Co reserves the right to refuse returns from Brand Partners or Preferred Customers who request to return more than a cumulative amount in local currency equivalent to INR 27,000 of products within a rolling six-month period.

Cancellation

Partner.Co India does not offer an order cancellation process once an order has been placed. However, if an order is not fulfilled within the specified delivery timeline and is subject to delays, the Brand Partner or Customer shall have the right to return the product upon delivery without incurring any additional costs, including shipping charges. In such cases, a full refund will be issued as per the present policy.

Product Buy Back (for Terminating Brand Partners)

Partner.Co’s product buy-back policy is to assist Brand Partners who are terminating their Brand Partner Agreement with Partner.Co.

If conditions are met, and a Brand Partner so requests, Partner.Co will repurchase the products for 90% of the purchase price, less original shipping, and other costs. All repurchases are subject to a deduction based on the amount of commissions paid to the Brand Partner for that order.

The product buy-back conditions are as follows:

a. Any Brand Partner desiring to participate in Partner.Co’s buy-back policy must be terminating the Brand Partner account. A repurchase will not take place until Partner.Co has received a notice of termination or until the Brand Partner has been terminated by Partner.Co.

b. Products must be returned to Partner.Co within one year of the original purchase date.

c. All products must be in resalable condition and not beyond their shelf life of the products (products are considered past their shelf life 1) after the expiration date indicated on the product package has passed, or 2) once it has been opened).

d. The terminating Brand Partner is responsible for all costs associated with returning the products.

COOLING OFF PERIOD: If a Brand Partner wishes to terminate the Brand Partner Agreement within the first 30 days of joining, they may return all products and materials purchased from Partner.Co and receive a full refund. To be eligible for a refund, the returned products must be in marketable and saleable condition. Brand Partners must ensure that the items remain unused, undamaged, and in their original packaging.

Auto-Delivery Order Returns

Partner.Co will accept returns for up to two Auto-Delivery orders of unopened and unused products under the standard return policy.

Any Brand Partner or customer who refuses a Auto-Delivery order upon delivery is subject, at Partner.Co’s sole discretion, to Auto Delivery termination by Partner.Co.

Refund Policies for Purchased Products

All products returned must be in resalable condition and not beyond their reasonable shelf life and a newer “upgrade” (i.e. version, reformulation, discontinuation) has not been released to the public. Products are past their shelf life 1) if the expiration date printed on the product package has passed, or 2) if the package has been opened or damaged.

A Brand Partner’s first-time order may be opened and still be eligible for return unless the Brand Partner has placed subsequent orders for that product. Subsequent orders for that product will negate the eligibility of the first order to be returned if it has been opened.

Brand Partners and customers are responsible for the cost incurred in shipping the products back to Partner.Co. All refunds that are paid may result in a reversal of commissions paid at the time of the sale of the products for up to the full commissionable value of the purchase.

Shipping charges, handling fees, and customs fees are non-refundable unless Partner.Co made an error originally. Only the Brand Partner or customer whose ID number was used to place the order can initiate the return. If an order is refused, the return shipping costs will be deducted from the refund amount. Questions regarding whether a purchase qualifies to be returned under these policies should be directed to Partner Support.

Retail purchase from a Brand Partner

To receive a refund, the retail customer must, within 30 days of the purchase, return the unused portion of the products to the Brand Partner from whom the customer purchased the products.

The Brand Partner will then fill out a Retail Exchange Form and obtain a (RA) Return Authorisation Number from the Partner.Co Partner Support. Partner.Co must receive the completed Retail Exchange Form, the used container, and the RA number within one year from the original purchase date from Partner.Co to provide the Brand Partner with a replacement order of the products. Partner.Co has the right to refuse to replace the products if there is reasonable doubt that the products were actually purchased by a customer.

Note: Brand Partner price purchases shipped by a Brand Partner to a customer will not qualify for return under the Partner.Co customer satisfaction guarantee.

Cancellation, Return & Refund Policy